Monday, July 7, 2014

Coffee at work. How do we benefit from it?

     BPO life has become nearly synonymous with coffee, and so other with jobs that requires your to work and stay up at night like those in medial society. Coffee has become the additive that perks up the human engcine called "brain". Working from evening to morning, goes against the human body's rhythm and normal work processes. Adrenaline secretion slows down as the day wears on and as sleepiness creeps through.

     It is largely adrenaline that sharpens the senses and makes the body active. This is where coffee comes in for BPO agents, this is to maintain their "fully awake, fully alert" status while in their workplace. Coffee is all caffeine which is a stimulant, and according to studies, an "unknown chemical agent" which includes the production of two stimulating hormones : adrenaline and cortisone.

     Due to its content of caffeine, your mental alertness and attention on things increases. You become alert and effective at work. Attention to details is very important while working, specially on graveyard shift, because you become exhausted, you tend to leave out very important details which can may affect your work.

     In addition, coffee can boost your energy, since you become alert, you may also have the tendency to recharge your body and mind. Your whole body is ready for additional task that you need to finish. With just a cup of coffee in hand, you are good to go even if you have to wake up all through out the night.

     Moreover, coffee is a god partner as you pause for a while and have a break. The aroma itself is evry relaxing and it calms your tensed nerves with pressure on workload. It also give your time to think while taking sips from your own cup.

    Coffee can be very beneficial beverage, as a proven in some studies coffee is good for the health too specially when taken in moderate amounts. At work, it can be your best relieve from any stress. You don't have to hurt yourself by pinching your skin just to wake up and stay alert. All you need is a cup of coffee and you will be more than ready in doing what you need to do.

Sunday, July 6, 2014

HMO Benefits. Their importance to the employee.

     Many of us not aware of the repercussions of working in a call center company. Being a call center agent is not a simple job. Some people took it lightly as the easiest job nowadays because bachelor"s degree is not a requirement. Nevertheless, if you look deeply into the real entity of a call center agent, you would realize how arduous and challenging their work can be. The health risk that one gets from this nocturnal job and the danger of travelling to the office at night or at wee hours at the dawn.

    The necessary benefits, especially the health benefits, should be provided bye every company to avoid future mass resignation and tardiness, and most importantly, to maintain complete daily head counts. The number of agents in a team per day would greatly affect the workforce  specially for the commission based projects.

     Working at night shuts down the body system of an agent during day time and keeps them alive during sundown. This extraordinary work hours can cause various health problems such as an eye strain, voice strain, hearing problems and musculoskeletal disorders (MSD). The drastic change of one's natural biological clock can also contribute to some health problems such as an insomnia and anemia. To compensate for this common health problems, the

 management SHOULD/MUST provide health care coverage through HEALTH MAINTENANCE ORGANIZATION (HMO) once these agents become regular employees or when tenured for at leats 3 months. It also bets to have nurses on duty for 24 hours since these companies operate 24 hours a day and 7 days a week, and a doctor for regular consultation at lest once a week. By these, both parties benefit from this, the employees will work more efficiently and the company will maintain the quality of daily operation.